General Terms and Conditions.

General

By placing an order you agree to be bound by our Terms and Conditions and these shall become part of the contract in the form in which they are published on our website at the time the contract is entered into. We reserve the right to change the general terms and conditions from time to time. Any additional agreements must be in writing.

Prices

The prices stated in the webshop are inclusive of the legal VAT of 20% or 13%, but exclusive of shipping costs. A price adjustment of the individual products in the webshop is possible.

If you order from the non-EU countries, please note that customs duties or taxes may be incurred, which must be paid by yourself.

Conclusion of contract

The presentation of our products on the homepage does not represent a legally binding offer, but a non-binding presentation of our product range.

By clicking the "Buy" button, you place a binding order for the products contained in the shopping basket. Immediately after completing the ordering process, you will receive a confirmation of receipt of your order at the e-mail address you have provided.

A valid contract is concluded either upon receipt of this order confirmation or, at the latest, upon receipt of the goods. We reserve the right to withdraw from the contract if an item is not available despite presentation, if you have unjustifiably failed to pay invoices due to previous deliveries, if your credit card check has not been successfully completed or if there are doubts about your creditworthiness.

Furthermore, we reserve the right to withdraw from the contract if we have made a mistake in the price information. (typographical errors e.g. price instead of €100 only €1). If we are unable to fulfil your order for the above reason or for any other reason, we will notify you as soon as possible and refund the payment made without delay.

Payment

If you choose to pay by credit card, payment will be processed through the payment service provider Stripe Payments Europe Ltd, Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland, subject to the Stripe Terms of Use https://stripe.com/de/terms. Normally we ship the goods only after receipt of payment.

Shipping

Unless otherwise agreed, goods will be shipped to the delivery address provided by the customer. As soon as we have dispatched the goods, you will receive a dispatch confirmation, including the consignment number, by e-mail.

We ship our goods worldwide.

Flat rate shipping costs of parcel shipment by DPD:

AT: 8,90 €

D: 15,50 €

BE,LUX,HU : 19,50 €

IT: 24,50 €

SLO: 16,90 €

SK: 19,20 €

From a total gross value of goods of currently EUR 180,- for customers within Austria and a total gross value of goods of currently EUR 200,- for customers in Germany, Vogelwaid & Donabaum GesbR will bear the costs of delivery.

If the transport company returns the dispatched goods to the seller because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful dispatch.

Furthermore, the customer is responsible for incorrect address information.

Retention of title

The goods remain the property of Vogelwaid & Donabaum GesbR until the purchase price has been paid in full.

Complaints, exchange

The goods are to be inspected immediately upon receipt; broken bottles must be confirmed by the carrier.

Returns within 7 days of delivery. The buyer will be refunded the purchase price already paid against return of the goods, but has to bear the costs of the return. In addition, an exchange can be made within 7 days of delivery during normal opening hours at the winery in Mitterarnsdorf, Wachau.

Cork taste

Impairments due to faulty cork are not the responsibility of the winegrower. Defective bottles will be exchanged under the following conditions: The faulty bottle is resealed with the bad cork and returned to Weingut von der Vogelwaide in Mitterarnsdorf, Wachau.

Orders, delivery time, obstacles to delivery

Delivery is carried out by a commissioned forwarding agent at normal business hours. In the event of non-acceptance of ordered goods, Vogelwaid & Donabaum GesbR shall be entitled to demand compensation for any additional expenses incurred as a result, such as frustrated transport costs.

Orders shall be accepted subject to delivery possibilities. Vogelwaid & Donabaum GesbR reserves the right to allocate smaller quantities to customers in the event of oversubscription of a product.